Returns and Refunds ...
The following information has been based on recommendations and guidelines from the offical Office Of Fair Trading UK in relation to the sale of goods act.
Home Cook is committed to providing clients with high quality products and services. All of our products have been carefully selected and hand picked from manufacturers and suppliers who provide high quality ethical products and services. It is important to us that our products are of the highest quality and that clients are completlely satisfied with every purchase.
14 DAY RETURNS PROMISE - We will offer a gift voucher or refund for items returned to us within 14 days of purchase, however, returned items must be in the same condition when purchased with all labels and packaging in-tact. This does not affect your statutory rights, however Home Cook will do all we can to ensure our clients remain satisfied with all purchases made and offer alternative options wherever possible. We do not offer cost to cover postage where products are identified as not been faulty or unsuitable. Refunds will be made to clients using the same method of payment when proucts were purchased and following Home Cook receiving returned products in a satisfactory saleable condition.
GIFT ITEMS - Products purchased as a gift can also be returned by the person other than the purchaser, however, Home Cook can only offer alternative gift voucher, products or services for the cost of the product being returned. We can not cover the cost of postage for returned gift items which have not been purchased by the individual themselves and also if returned product/s relates to 14 day returns promise above.
FAULTY PRODUCTS - If for any reason clients receive a product that is identified as faulty then Home Cook will offer a full refund for the product/s and will also reinburse the total cost of postage, covering the postage paid at time of purchase.
GIFT VOUCHERS - Home Cook does not offer refunds following the purchase of all gift vouchers. Gift vouchers must be redeemed within 12 months of purchase, however we may look to offer suitable alternatives upon request and at our discrestion. Gift vouchers can be used to purchase our products and services and can also be used as part of payment when purchasing products or services that exceeds the value of a gift voucher. Gift vouchers can be redeemed electronically by email or by contacting Home Cook and verifying the unique voucher code and contact details of the purchaser.
Please feel free to contact us should you require further information relating to returns & refunds.